These terms apply to all campaigns run by The Listing Bureau. By confirming a campaign in writing (email is sufficient), you agree to them. If anything here is unclear, email us before the campaign starts.
Services
The Listing Bureau runs keyword ranking campaigns for Amazon products. A campaign targets one or more agreed keywords for a single ASIN over a defined campaign period. The specific keywords and ASIN are confirmed in writing before any campaign begins. No work starts before that confirmation.
Your obligations as a client
You agree to provide accurate information about your product, including the correct ASIN, target keywords, and any listing details that affect indexation. The listing must remain active and publicly accessible throughout the campaign.
If you need to make changes to the listing during a campaign (title, keywords, backend terms), inform us first. Some changes interfere directly with ranking activity. We'll tell you what's safe and what isn't.
Payment
Full payment is due before a campaign begins. We invoice by email. Campaigns don't start until payment clears.
If you cancel before the campaign starts, we refund in full. Once a campaign is underway, the fee is non-refundable except as described in the guarantee below.
The guarantee
If a target keyword does not reach page one after a complete campaign run, we'll run a follow-up campaign for that keyword at no additional cost. The follow-up covers the same keyword on the same ASIN. It is not a cash refund.
The guarantee applies only to keywords we agreed in writing to target. It does not apply if:
- The listing was de-indexed, suppressed, or made unavailable during the campaign
- Material changes were made to the listing without notifying us
- Amazon's search algorithm changed in a way that made the target position unreachable, where that change occurred after the campaign started
- The product ran out of stock during the campaign
What we can't control
Amazon controls its search algorithm. Positions move after campaigns close. We don't guarantee that a keyword will remain on page one after the campaign ends. Our obligation is to reach page one during the campaign period. What happens after is outside our control and outside the scope of this agreement.
Confidentiality
Neither party will disclose the other's confidential business information to third parties. We won't share your campaign details, keyword strategy, or results. You agree not to share information about our methodology that we provide in confidence.
Limitation of liability
Our total liability for any claim arising from a campaign is limited to the fee you paid for that campaign. We're not liable for consequential or indirect losses, including lost revenue, lost organic traffic, account suspension, or business disruption of any kind.
Term and termination
Either party can cancel a campaign in writing before it begins, with a full refund. Once a campaign is running, it can't be cancelled mid-cycle without forfeiting the campaign fee.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales, unless both parties agree otherwise in writing.
Changes to these terms
We may update these terms from time to time. The version in place at the time you confirm a campaign is the version that applies to that campaign. Changes won't apply retroactively to campaigns already in progress.
Questions
If anything here is unclear, email us before confirming: